FAQ
General Questions
What is MultusDrawer?
MultusDrawer is a premium storage solution provider specializing in high-quality drawers, deep tool chests, and mobile workbenches with gloss finishes and hardwood tops. We combine European design with American engineering standards to create durable, functional, and aesthetically pleasing storage solutions for both professional and personal use.
Where is MultusDrawer located?
Our headquarters is located in Logroño, La Rioja Province, Spain at Calle Vélez de Guevara 8, 26005 Logroño. However, we ship our products worldwide.
Do you have a physical showroom?
Currently, MultusDrawer operates primarily online. We occasionally showcase our products at trade shows and exhibitions. Follow us on social media for updates on where you can see our products in person.
Products
What materials are used in your products?
Our products feature high-quality steel construction with durable gloss finishes. Our workbenches include carefully selected hardwood tops that provide a durable and attractive work surface. All materials are chosen for their durability, functionality, and aesthetic appeal.
Are your products suitable for professional use?
Absolutely! Our products are designed to meet the demands of professional environments while also being perfect for serious hobbyists and home workshops. They're built to withstand daily use in demanding settings.
Do you offer different sizes and configurations?
Yes, we offer a range of sizes and configurations to suit different needs and spaces. Check our product pages for specific dimensions and options.
What is the weight capacity of your workbenches and tool chests?
Weight capacities vary by model. Please refer to the specific product information on our website for detailed weight capacity specifications.
Ordering
How do I place an order?
You can place an order directly through our website. Simply browse our products, select the items you wish to purchase, and proceed to checkout.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination. Additional customs fees may apply for international orders.
Can I modify or cancel my order after it's been placed?
If you need to modify or cancel your order, please contact us as soon as possible at mariadiblasiokok@gmail.com. We'll do our best to accommodate your request if the order hasn't yet been processed for shipping.
Payment
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and other secure payment methods.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your complete credit card information on our servers.
Do you offer financing options?
Currently, we do not offer financing options. All purchases must be paid in full at the time of ordering.
Shipping
How long does order processing take?
Order processing typically takes 1-3 business days before your order is shipped.
What are your shipping times?
Standard shipping takes 4-8 business days after order processing. International shipping times vary by destination but typically range from 7-21 business days.
Can I track my order?
Yes, once your order has shipped, you'll receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.
Do you ship to P.O. boxes?
No, we currently do not ship to P.O. boxes. Please provide a physical address for delivery.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for eligible items. Products must be in their original condition, unworn, unwashed, and with all original tags attached. Please see our full Return Policy for more details.
How do I initiate a return?
To initiate a return, please contact our customer service team at mariadiblasiokok@gmail.com or through our contact page. You'll receive a return authorization number and instructions for returning your item.
Who pays for return shipping?
We provide free return shipping for all eligible returns.
How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's policies.
Do you offer exchanges?
If you'd like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Product Care & Maintenance
How do I clean and maintain my MultusDrawer products?
For the gloss finish, simply wipe with a soft, damp cloth and mild soap if needed. Avoid abrasive cleaners that could scratch the surface. For hardwood tops, we recommend using a wood cleaner or conditioner periodically to maintain the wood's natural beauty and durability.
Do your products require assembly?
Some of our products may require minimal assembly. All necessary hardware and instructions are included. If you have questions about assembly, please contact our customer service team.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact us immediately at mariadiblasiokok@gmail.com with your order number and a photo of the damage. We'll work with you to resolve the issue promptly.
Warranty
Do you offer a warranty on your products?
Yes, we stand behind the quality of our products with comprehensive warranties. Warranty terms vary by product. Please refer to the specific product information for warranty details.
What does your warranty cover?
Our warranties cover defects in materials and workmanship under normal use. They do not cover damage resulting from accidents, improper care, negligence, or normal wear and tear.
Contact Us
How can I contact MultusDrawer?
You can reach us by:
- Email: mariadiblasiokok@gmail.com
- Phone: +34612292732
- Contact Form: Visit our Contact Page
- Mail: Calle Vélez de Guevara 8, 26005 Logroño, La Rioja Province, Spain
What are your customer service hours?
Our customer service team is available:
- Monday through Friday: 9:00 AM - 6:00 PM (CET)
- Saturday: 10:00 AM - 2:00 PM (CET)
- Sunday: Closed
We aim to respond to all inquiries within 24 business hours.
Didn't find the answer to your question? Please don't hesitate to contact us directly. We're here to help!